Legal Notice

Last updated: 13/06/26

This website is operated by Pello.

Throughout this website, the terms “we,” “us,” and “our” refer to Pello. By using this website, browsing our products, or placing an order, you agree to the policies and terms published on our website.

Business Information

Store name: Pello
Website: getpello.com
Email: contact@getpello.com

Product Information

We aim to keep all product descriptions, images, pricing, availability, sizing information, and shipping details as accurate and up to date as possible.

However, errors may occasionally occur. We reserve the right to correct any errors, update product information, change pricing, modify availability, or cancel orders where information is inaccurate.

Product colors may appear slightly different depending on your device screen.

Pet Safety Notice

Pello products are designed to support your dog’s comfort, but they are not a replacement for responsible pet care.

Our cooling vests do not make extreme heat safe. Always supervise your dog, provide water and shade, avoid hot pavement, and avoid walking your dog during unsafe temperatures.

If your dog shows signs of overheating, stress, discomfort, or illness, remove the product immediately and seek veterinary advice where appropriate.

Website Use

You may use this website for personal shopping and informational purposes only.

You may not use this website for unlawful purposes, attempt to interfere with its security or operation, copy our content without permission, or submit false or misleading information.

Intellectual Property

All content on this website, including product names, images, text, graphics, logos, designs, videos, and other materials, is owned by or licensed to Pello unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics tools, advertising platforms, and Shopify apps.

We are not responsible for the content, policies, or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and privacy policies.

Limitation of Liability

To the fullest extent permitted by law, Pello is not responsible for indirect, incidental, special, or consequential damages arising from your use of our website, your purchase of our products, or your inability to use our products.

Nothing in this notice limits any rights you may have under applicable consumer protection laws.

Policy Links

Please review our other policies before placing an order:

• Terms of Service

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

These policies form part of the agreement between you and Pello when using our website or purchasing from our store.

Contact

If you have questions about this Legal Notice, our products, or your order, please contact us at:

contact@getpello.com