Shipping Policy

Last updated: 13/06/26

Thank you for shopping with Pello. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Business days are Monday to Friday, excluding weekends and public holidays.

During busy periods, product launches, sales, or holidays, processing may take slightly longer.

2. Shipping Destinations

If shipping to your location is unavailable at checkout, we are unable to deliver to that address at this time.

3. Estimated Delivery Times

Estimated delivery times will be shown at checkout where available.

Typical delivery time is:

United States: 8

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, customs checks, incorrect address details, or other circumstances outside our control.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your order.

We may offer free shipping promotions from time to time. Any free shipping offer will be shown clearly on our website or at checkout.

5. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

Please allow 24–72 hours for tracking updates to appear after your tracking number has been issued.

6. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Pello is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If you notice an address mistake, please contact us as soon as possible at:

contact@pello.com

If your order has already been processed or shipped, we may not be able to change the address.

7. Lost, Delayed, or Missing Packages

If your tracking shows that your package is delayed, please allow additional time for the carrier to update the tracking information.

If your package appears to be lost or has not arrived within the estimated delivery window, please contact us at:

contact@pello.com

We will do our best to help investigate the issue with the carrier.

Pello is not responsible for shipping delays caused by the carrier, incorrect address information, severe weather, holidays, or events outside our control.

8. Packages Marked as Delivered

If your tracking information shows that your package was delivered but you have not received it, please:

• Check around your delivery location

• Ask household members or neighbors

• Check with your local carrier or delivery office

• Contact us if you still cannot locate the package

We are not responsible for packages that are marked as delivered by the carrier, but we will do our best to help you investigate.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel the order. If your order has already shipped, you may request a return after delivery according to our Return & Refund Policy.

10. Shipping Delays

We aim to ship all orders within the timeframe shown on our website or at checkout.

If there is a significant delay with your order, we may contact you with an update. If we are unable to ship your order within the stated timeframe, we may offer you the option to continue waiting or cancel your order for a refund.

11. Multiple Items

If you order multiple items, they may arrive separately depending on stock availability, warehouse location, or carrier handling.

You will receive tracking information for each shipment where available.

12. Contact Us

If you have any questions about shipping or delivery, please contact us at:

contact@getpello.com

Pello